Client Onboarding Process

At Marshal Security Services, we follow a structured and transparent onboarding process to ensure our clients receive reliable, efficient, and tailor-made security solutions.

1. Site Survey & Requirement Assessment:

Our team visits your location to understand the premises, layout, entry–exit points, risk level, and operational needs. We conduct a detailed security assessment and discuss your expectations, industry type, and coverage requirements.

2. Customized Deployment Plan:

Based on the survey, we create a customized security plan that includes manpower requirement, guard duties, shift patterns, SOPs, and emergency response guidelines. This plan ensures the highest level of safety while remaining cost-effective.

3. Guard Selection & Briefing:

We select the most suitable guards according to your site’s profile—considering experience, training, physical fitness, and communication skills. Each guard receives a site-specific briefing covering duties, checkpoints, reporting procedures, and special instructions.

4. On-Site Deployment & Monitoring:

Our guards are deployed on schedule and supervised by field officers to ensure smooth operations. We conduct regular checks, surprise visits, and real-time coordination to maintain discipline and service quality.

5. Regular Performance Reporting:

We keep clients updated through periodic reports on attendance, shift updates, incident records, and supervisor feedback. Any issues are resolved promptly, and continuous improvement is ensured for long-term satisfaction